MoonLead Refund Policy

1. Overview

This Refund Policy applies to all MoonLead subscriptions and fees, and is incorporated into our Terms of Service by reference. Payments are processed by Creem as Merchant of Record; refunds, where approved, are issued back through Creem to your original payment method.

2. Setup Fee (Standard Tier)

The one-time $299 setup fee covers the manual, concierge-style provisioning of your landing page during the current phase of the Service (typically completed within 12 to 24 hours of payment).

You may request a full refund of the setup fee within 7 days of payment, even if your landing page has already been delivered, as we want you to be completely satisfied with the initial build. After 7 days, the setup fee becomes non-refundable.

3. Founding Member Rate ($99/month)

Founding member clients do not pay a separate setup fee and skip the setup checkout entirely. Your first month is billed immediately upon checkout, and the standard monthly subscription refund terms apply.

4. Monthly Subscription Fees

Monthly subscription charges (whether at the $99 founding rate or the $149 standard rate) are non-refundable for the current billing period once charged. You may cancel at any time to stop future charges (see Section 6), but partial-month refunds are not provided for time remaining in an already-paid period.

5. If We Fail to Deliver

If your landing page is not delivered within 24 hours of payment, and this is not due to incomplete information on your part (e.g., missing logo, unclear service area), you are entitled to a full refund of your setup fee (if applicable) and your first month's subscription charge, upon request.

6. Cancellation vs. Refund

Cancelling your subscription (via the Billing & Subscription link in your dashboard) or closing your account entirely (via Close Account) stops future charges but does not itself trigger a refund of amounts already paid. See Section 4.

7. Disputes and Chargebacks

If you believe you have been charged in error, please contact us at hello@getmoonlead.com before initiating a chargeback with your bank or card issuer; we are able to resolve most billing issues directly and faster than a formal dispute process. Since Creem operates as Merchant of Record, chargebacks are handled through Creem's dispute process, and unresolved disputes may result in account suspension pending resolution.

8. How to Request a Refund

Email hello@getmoonlead.com with your business name and the reason for the request. We aim to respond within 3 business days. Approved refunds are processed back through Creem to your original payment method and may take 5 to 10 business days to appear, depending on your bank.

9. Changes to This Policy

We may update this policy from time to time; changes will be reflected by an updated "Last Updated" date above and communicated to active clients for material changes.